Privacy policy

Last updated: August 5, 2024

This Privacy Policy describes how samuraigear.ae (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Contact Information

If you have any questions or concerns about our privacy practices or wish to make a complaint, please get in touch with us at:
Phone: +971 56 201 2508
Email: support@samuraigear.ae

Collecting Personal Information

We collect your Personal Information when you visit the Site, interact with the Site, or make a purchase. Personal Information refers to any information about an identifiable individual. Here is what we collect and why:

Device Information

  • Purpose: To load the Site accurately for you and perform analytics on Site usage.
  • Source: Automatically collected using cookies, log files, web beacons, tags, or pixels.
  • Personal Information Collected: Web browser version, IP address, time zone, cookie information, sites/products viewed, search terms, and interactions with the Site.

Order Information

  • Purpose: To process your orders, payments, shipping, and communication, and to screen for potential risks or fraud.
  • Source: Collected from you during the checkout process.
  • Personal Information Collected: Name, billing address, shipping address, payment information (including credit card details), email address, and phone number.

Customer Support Information

  • Purpose: To provide customer support.
  • Source: Collected from you.
  • Personal Information Collected: Any additional information provided by you during support interactions.

Minors

The Site is not intended for individuals under the age of 18. We do not knowingly collect Personal Information from children. If you believe your child has provided us with Personal Information, please contact us to request deletion.

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you. For example:

  • Shopify: Powers our online store. You can read more about Shopify's privacy practices here.
  • Compliance: We may share your information to comply with applicable laws and regulations, respond to legal requests, or protect our rights.

Behavioral Advertising

We use your Personal Information for targeted advertisements or marketing communications. For example:

  • Google Analytics: Helps us understand how customers use the Site. Learn more here.

You can opt out of some services by visiting the Digital Advertising Alliance’s opt-out portal at: optout.aboutads.info.

Using Personal Information

We use your Personal Information to provide our services, including offering products for sale, processing payments, shipping, and fulfillment, and keeping you updated on new products and offers.

Lawful Basis

If you are a resident of the European Economic Area (EEA), we process your personal information under the following lawful bases:

  • Your consent
  • Performance of the contract
  • Compliance with legal obligations
  • Legitimate interests

Retention

We retain your Personal Information for our records unless and until you ask us to erase this information.

Automatic Decision-Making

We do not engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.

Selling Personal Information

We do not sell Personal Information as defined by the California Consumer Privacy Act of 2018 (CCPA).

Your Rights

GDPR

If you are a resident of the EEA, you have the right to access, port, correct, update, or erase your Personal Information. To exercise these rights, please contact us using the contact information above.

CCPA

If you are a resident of California, you have the right to access, port, correct, update, or erase your Personal Information. To exercise these rights, please contact us using the contact information above.

Cookies

We use cookies to improve your browsing experience. You can control and manage cookies through your browser settings. Blocking cookies may affect your user experience.

Do Not Track

We do not alter our data collection and usage practices when we detect a Do Not Track signal from your browser.

Changes

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons.

Complaints

If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority.